Privacy policy
Last updated: November 1, 2026
1. Overview
This website, trueformlab.shop, is operated by TrueForm ("TrueForm," "we," "us" or "our"). These Terms of Service ("Terms") apply to everyone who visits the site or buys from us. By using the site or placing an order, you agree to these Terms, our Privacy Policy, Refund Policy and Shipping Policy. If you don't agree, please don't use the site.
Our store is hosted by Shopify, which provides the online e-commerce platform we use to sell our products to you.
2. Eligibility
You must be at least 18 years old, or the age of majority where you live, to buy from this site.
3. Dietary supplements: important health information
These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
- The information on this site, in our emails and in our ads is for general information only and is not medical advice. It is not a substitute for advice from your doctor or another qualified health professional.
- Talk to your doctor before using any supplement, especially if you are pregnant or nursing, under 18, taking medication (including blood sugar, blood thinning or thyroid medication), or have a medical condition or upcoming surgery.
- Use our products only as directed on the label. Don't exceed the recommended serving. Stop using a product and talk to your doctor if you have an adverse reaction.
- Read the full label and ingredient list before use, including for possible allergens. Keep out of reach of children.
- Individual results vary. Reviews and testimonials reflect individual experiences and are not a guarantee that you will get the same results.
4. Products and pricing
We try to show our products, ingredients, images and prices accurately, but errors can happen, and colors and packaging may differ slightly from what you see on screen. Prices, offers, bundles and product availability can change at any time without notice. If a product is listed at the wrong price or with wrong information, we may cancel orders for that product and refund you in full, even after your order has been placed.
5. Orders and payment
When you place an order, you confirm that the information you give us is accurate and that you're authorized to use the payment method. We may refuse, limit or cancel any order, including orders that appear to be placed by resellers or that look fraudulent. If we cancel an order after you've been charged, we'll refund you in full. Products are for personal use and not for resale.
6. Subscriptions (Subscribe & Save)
If you choose a subscription, you authorize us to charge your payment method on each renewal at the price and frequency shown when you signed up, until you cancel. You can skip, pause or cancel at any time before your next order is processed from Manage Subscriptions or by contacting us. We'll tell you in advance before we change your subscription price.
7. Shipping, returns and our guarantee
Shipping is covered by our Shipping Policy. Refunds are covered by our Refund Policy, including our 90-Day Money-Back Guarantee from the date of delivery, which covers opened bottles.
8. Your use of the site
You agree not to use the site for anything unlawful, to interfere with its security or operation, to upload viruses or harmful code, to collect other people's personal information, or to copy or scrape the site's content. If you send us reviews, comments or other content, you confirm it's yours and accurate, and you give us permission to use it, including in our marketing. We may remove any content at our discretion.
9. Intellectual property
All content on this site, including text, images, logos, product names and designs, belongs to us or our licensors and is protected by law. You may not use it without our written permission.
10. Third-party links and services
The site may link to or use third-party websites and services. We aren't responsible for their content, products or practices, and your use of them is subject to their own terms.
11. Disclaimer of warranties
Except as stated in our Refund Policy, the site and all products are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent allowed by law. We don't guarantee that the site will be uninterrupted, error-free or secure.
12. Limitation of liability
To the fullest extent allowed by law, TrueForm and its owners, employees, suppliers and partners will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the site or our products. Our total liability for any claim related to a product will not exceed the amount you paid for that product. Some states don't allow these limits, so they may not fully apply to you.
13. Indemnification
You agree to indemnify and hold harmless TrueForm and its owners, employees and partners from any claims, losses or expenses, including reasonable attorneys' fees, arising from your breach of these Terms or your misuse of the site or our products.
14. Governing law
These Terms are governed by the laws of the Commonwealth of Virginia and applicable US federal law, without regard to conflict-of-law rules.
15. Changes to these Terms
We may update these Terms at any time by posting the new version on this page. The changes apply from the date they're posted. Continuing to use the site after that means you accept the updated Terms.
16. Severability
If any part of these Terms is found unenforceable, the rest stays in full effect.
17. Contact us
Questions about these Terms? Email supporttrueformlabs@gmail.com or visit our Contact page.